📒 Frequently Asked Questions
Got a question? You’ll probably find the answer below.
These are the most common questions I get asked. If you’re still stuck, just get in touch and I’ll help you out.
| General Information |
What is the Biker Bits Membership aka “CREW”?
The Crew is a private membership area where I share extra content like behind-the-scenes videos, ride info, GPX files, camping tips, and other helpful bits — all focused on adventure motorcycle riding, mostly around Victoria.
These are the perks I give to say thanks for supporting the Biker Bits YouTube Channel and what I do here. It helps me keep making content and exploring new tracks to share with you guys.
How do I join the Crew?
To join the Crew, go to the Membership Page, select the option and level that suits you best, then click Join Now and fill out your details.
Once you’re in, you’ll get access to exclusive content and benefits based on your level.
What do I get as a member?
Each membership level comes with different benefits — from exclusive videos and GPX routes to printable checklists, group rides, and more.
For a full list of what’s included, head to the Membership Page.
What payment methods do you accept?
We accept PayPal and all major credit cards.
Whether you choose a monthly or one-time membership, it’s quick and secure through our checkout.
Do one-time memberships auto-renew?
Nope — one-time memberships are a simple one-off payment for the year. No auto-renewals, no surprises. You’ll get a reminder when it’s close to expiring in case you want to renew manually.
| Managing Your Membership |
Can I cancel at any time?
Yep — no lock-ins or tricky stuff. You can cancel your paid membership anytime through your Account Dashboard. If you’re on a one-time membership, there’s nothing to cancel — it just runs for the year.
How do I cancel my membership?
To cancel your membership, head to your Account Dashboard and go to the Subscriptions section.
There you’ll see your active subscription — just click “Cancel”, then hit “Yes” to confirm.
This will stop future payments.
Can I upgrade or downgrade my membership level?
Yep, you can switch between levels anytime – monthly or one-time. Just go to your Account Dashboard, and go to the Subscriptions section. There you’ll see your active subscription — just click “Change Plan”, then choose the plan you want to change to. Then follow the process.
What happens if my payment fails?
If a payment fails, the system will usually try again a couple of times. If it still doesn’t go through, your membership will pause.
You can log in anytime to update your payment and pick back up where you left off.
How do I update my payment details?
You can update your payment info from your Account Dashboard under the Subscriptions section.
If you get stuck, just contact me and I’ll help you out.
What payment methods do you accept?
We accept PayPal and all major credit cards.
Whether you choose a monthly or one-time membership, it’s quick and secure through our checkout.
| Content & Perks |
How often is new content added?
New stuff gets added regularly — things like GPX routes, behind-the-scenes updates, checklists, and tips. Plus, I send out the BB Lost Mail email once a month or so with all the latest.
It’s not daily spam — just steady, useful content when it’s ready and worth sharing.
Do I need a GPS device to use the GPX files?
Nope, you don’t need a dedicated GPS device. A smartphone works just fine using apps like DMD2, OsmAnd, or similar.
There’s a simple guide in the Crew area that shows you how to get set up and start using GPX files on your rides.
Can I submit my own GPX routes?
Not at the moment. I’m keeping things simple so I don’t get overwhelmed trying to manage submissions and expectations.
But I do love hearing where you guys are riding, so feel free to share your adventures in the Chat Rooms or shoot me a message. I might check them out down the track!
Are the Crew rides open to everyone?
The Crew rides are available to Premium and Ultimate levels.
I plan two adventure rides each year, plus a few casual day rides throughout the year as well. Details are shared in the Crew area and via email, so you’ll have plenty of notice.
| Technical Help |
What if I have a problem logging in?
If you’re having trouble logging in, try the “Forgot Password” link on the login page first — that usually does the trick.
If you’re still stuck, just reach out via the Contact Page and I’ll sort it out for you.
